Category Archives: maintenance

Internet running slow? Here’s some tips

Does it seem your internet is running slow? Here are some tips to help speed things up:

speedtest appCheck your Internet Speed. Download Speedtest program or you can download their app here.  This free program can scan to see what your speed of your Internet Service Provider. Once scanned, results will show your download and upload speeds in megabyte. If the number is low, consider contacting your ISP provider and see what your service includes.

Reboot your Internet Router and Wi-Fi. Depending on your setup, some folks have a router that includes the Wi-Fi feature built in it. If you have two boxes that are connected, you have one Internet Modem that bring the Internet to you  via a cable cord, while the Wi-Fi router gives a wireless signal.

To reboot, unplug the power cord or cords, unplug connections, and wait for one minutes. Now reconnect everything. It will take a few minutes to start your Internet again. You should see lights blink indicating a signal.

Reset your router (video)

How to reset your router (article)

If this doesn’t work, you will need to contact your service provider and ask if they can release/renew your IP address, or check your service to see if there are any issues. (Once I had a wasp nest outside where the wires connected to my house!).

You can also renew/release your IP via the DOS command. This can be intimidating for the computer noob, but the instructions are clear.

Release/renew your IP address. (article)

Capture

 Some causes of slow Internet is not the Internet at all but something on your computer. This could be a browser extension, a browser toolbar, malware, virus, or the router is going bad.

Malwarebytes– can help find malware on your system

It is also possible that if your connection is not secure, someone is using your connection for themselves. Add security if you suspect this.

Make sure your Wi-Fi is secured. Click this link for instruction on how to check.

Change your Wi-Fi password. This will vary depending on the Wi-Fi router model you have. Use Google by searching the make/model of your Wi-Fi router + change password. This will give you instructions on how to access your Wi-Fi settings through a web browser.

Another tip is if you own a smart phone, check to see if your Wi-Fi router has an app. I know Linksys and Netgear have apps that enable your phone to manage the router.

If you have questions, post in comments or send your question to email@learnthepc.net.

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Free versions of software

Did you know there are many free versions of software out there that can replace costly programs? Just bear in mind that some don’t offer the same features, or in some cases are not as intuitive to learn as others. They are free, however, so download and try them out. I even use both paid versions and free versions depending on the features I like.

GetTheFreeVersion.com provides some comparisons

free version

Other sites to consider (and bookmark):

ninitehttp://www.ninite.com– lots of downloads to choose from, many of which are ‘must-have’ software like antivirus and security, to video/photo editors, to other useful programs.

Basics to troubleshooting your PC

writer01Some folks are intimidated with trying to fix their own computer because of perhaps ‘breaking it’. The good news, is these tips won’t break anything, and fix a number of issues your Personal Computer might have;

Restart your computer. Simply restarting your computer resets a lot of settings so that you get a fresh start. This fixes many issues not just the computer but programs and even printers. Don’t forget to also restart your printer as well.

Why does it work? Your computer has something called RAM (Random Access Memory) which is the computer ‘scratch pad’, and stores things like settings to programs, to instructions. Restarting clears the RAM, where many issues resides.

Run Maintenance. Maintenance includes the Clean disk and Defragmenter programs.

Why does it work? Clean disk clears out useless files (and empties your recycle bin), which would otherwise slow your computer down. When you delete files, or put your PC to use, the hard drive is like a large puzzle, or more similar to a series of puzzles that share pieces. When you delete or make changes to files/programs, the pieces get fragmented. The defragmenter program puts them in order.

Shut off programs that start. When your computer starts up, some programs start up with the Windows Operating System. Antivirus, being one important one, but some programs may not play well with others. These programs also slow down the start up process, or slow down the computer. It can even cause issues through basic operation. You can test out if the problem/error gets fixed by shutting off things one at a time through task manager. You can also disable programs to start by clicking here.

Why does it work? Many programs that run in the background will slow your PC down,  but also create problems with other programs running at the same time. You can always start them manually instead of having them automatically start. The only things you really need running is Explorer.exe and your antivirus software. If you’re not happy with the shutting down of program, restart your PC and it will start them again for you.

Update your Windows. Although sometimes an update can cause issues, keeping your operating system up to date keeps things generally in good working order.

Why it works? Windows updates often include security issues, or little fixes to common programs. Updating fixes those issues.

Update your Antivirus. Keeping your antivirus up to date is crucial to staying on top of virus infections.

Why it works? How to update depends on the antivirus you use. Primarily, its to keep infections from happening, and some computer issues could potentially be a virus. Click here for a list of common antivirus programs.

Check for malware. Malware differs from viruses in the sense you can install via another programs. Malware, by definition, is a malicious program that gathers information about you, your programs, and your habits. These are also known as worms, trojan horses, ransomware, and scareware. They might hijack your browner, change computer settings, or operate silently in the background while it collects information.

Why it works? Malware can do any number of errors and issues with your computer. It can steal private information, control programs (such as email or even computer settings) and can slow everything down to a crawl. Scanning and removing malware fixes many issues.

Malwarebytes– scans and removes many malware programs.

Microsoft Malicious Software Removal Tool– scans and removes malware from Windows.

Spybot– free program that removes malware.

I’ve used more than one malware removal that found different programs on the same system. Remember to update the software to keep its definition up to date, too.

CCleaner.exe is another program I’ve used extensively that includes features to help clean, maintain, and cure PC troubles. Free to paid versions of the software are available.

Clear your printer queue. Ever try to print, and the printer just sits there…mocking you, by doing nothing? This is often caused by an error in a document. Clear the queue or spool.

Why it works? Most printer issues has to do with the ‘spool’. A document has some errors and won’t let any other documents print until its fixed. Clearing the queue or spool lets the other documents print.

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A quick email scam alert: FedEx

I wanted to share with you a scam I received in my email. I catch them pretty quick with a little trick I learned.

If you take note of this email, you can see they generously provided a button in which I can print out a shipping label.

fedexsca,

Take note of the email address. It says its from FedEx, but the email itself is ‘perthholdings.com’. This is the first clue.

When I hover my mouse cursor over the ‘get shipment label’ link, my ‘status bar’ (located at the bottom left of my Chrome window) shows the link doesn’t take me to FedEx at all but somewhere called arncliffedentalcare.com in Austrailia. This doesn’t mean a scam artist is even at this place of business, but that its hacked into their account.

Fortunately, my gmail caught this and sent it to my SPAM folder.

Want to activate your ‘status bar’? Click here. The page gives instructions on how to turn it on in various browsers.

The Difference Between Antivirus and Anti-Malware and Which to Use

The Difference Between Antivirus and Anti-Malware and Which to Use. Very useful to know the difference.